Help & FAQ

All complimentary Indian orders are dispatched within 24 business hours from our Mumbai sorting facility. Transit dispatches typically arrive within 7-8 business days across India. Public tracking numbers are assigned immediately upon shipping.

We offer convenient Cash on Delivery nationwide for all carts under ₹20,000. Simply choose Cash on Delivery at checkout. You will pay the courier executive in cash or via mobile UPI upon receiving your box. No advanced token payments are required.

OrionKart offers a premium, complimentary 7-day swap window. If your suit fit is incorrect, or you change your mind about a home decor ceramic, simply initiate a swap request from your dashboard or email contact@orionkart.com. We will arrange a reverse pickup from your doorstep.

Absolutely. Razorpay utilizes highest PCI-DSS Level 1 compliance structures. Your card details, netbanking codes, and UPI transactions are fully encrypted. OrionKart never stores your card credentials or personal gateway logs.

You can input promo coupon codes (such as WELCOME10) directly inside the sliding cart drawer or on the Secure Checkout overview page. The system calculates and validates the minimum order thresholds and applies deductions instantly.